Intelligent Assistants Becoming Mainstream

Great Customer Service Is More than Just Saying Yes to Every Request

Meet the True Value Creators in Our Companies

The Ultimate Customer Service KPI?

It Isn’t Just What You Say, But How It Sounds When You Say It

How to Identify the Omnichannel Superstars in Your Contact Centre

Simple Doesn’t Mean Easy

Finally, a Company That Takes Customer Satisfaction Seriously

Apple Support for WebRTC Set to Accelerate Browser-Based Service

Welcome to the New Customer Service Era

A Story About the Power of Unconditional Service Guarantees

Wouldn’t It Be Great If My Organisation Worked Properly!

Does Your Website Promise More Than You Deliver?

Alexa, Siri and Friends – The Voices of the Future

Measuring Customer Emotion in the Customer Service

You Can’t Script Sincerity in Customer Support

How Biased Are Your Customers?

Shared Services: Friend or Foe?

Why You Should Call Someone NOW!

Some People Say That Customer Surveys are Dead – They’re Wrong and Here’s Why

Forget MVPs. Our Organizations Need More MVEs (Most Valuable Employees)

Zuckerberg’s Shiny AI Bot-Driven Future?

Hypocrisy Revealed of Major US Company

The Power of the Customer Satisfaction Survey