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Guest Author

A selection of articles from contact centre industry experts

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Recent Articles
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Recruiting According to Attitude – What to Look for From Potential Trainees

Recruiting According to Attitude – What to Look for From Potential Trainees

How Do I Analyse CVs to Best Effect?

How Do I Analyse CVs to Best Effect?

Using Knowledge Management to Best Effect

Using Knowledge Management to Best Effect

Acoustic Shock – The Facts You Need to Know

Acoustic Shock – The Facts You Need to Know

Improve Your Inbound Marketing Strategy Using Customer Analytics

Improve Your Inbound Marketing Strategy Using Customer Analytics

Recruiting and Keeping the Best Call Centre Agents

Recruiting and Keeping the Best Call Centre Agents

What to Look For When Buying Speech Recognition Technology

What to Look For When Buying Speech Recognition Technology

Predictive Analytics: What Can They Do For You?

Predictive Analytics: What Can They Do For You?

What to Look For When Buying Voice Over IP (VoIP)

What to Look For When Buying Voice Over IP (VoIP)

Offshoring Update: Is Africa Giving India a Run for its Money?

Offshoring Update: Is Africa Giving India a Run for its Money?

Making Call Announcements Work For Your Business

Making Call Announcements Work For Your Business

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