Aspect Customer Experience (ACE) Award Winners Announced

Aspect Software have announced the winners of the fourth annual ACE Awards, recognising customer organisations that have achieved outstanding results and provided exceptional customer experiences utilising Aspect technologies.

The awards were presented last month at Aspect’s annual customer event, which brought together nearly 800 customers, product experts and industry visionaries.

Winners were awarded an ACE Award across 5 different categories for their ability to provide remarkable customer experiences, improve their operational efficiencies, or enhance their agent experiences through the use of an Aspect solution.

The theme of this year’s event was “Momentum” which emphasised the importance of specific moments within the customer journey that are essential in keeping the customer relationship trajectory moving forward.

The ACE awards put a spotlight on those companies who embody a true consumer-first vision. Recipients were selected from customer-submitted entries from Aspect’s global client base.

Some of the 2018 Award Winners Include…

• Best Use Omni-Channel: Agero, a provider of software enabled driving solutions, including roadside assistance, accident management, consumer affairs and telematics
• Most Innovative Aspect CXP Solution: Lidl UK, UK supermarket
• Best Customer Experience: JetBlue, which carries more than 40 million customers a year to 102 cities in the U.S., Caribbean, and Latin America
• Best Comprehensive Cloud Solution: Trupanion, medical insurance for cats and dogs

“Aspect’s goal is to help companies cultivate the best possible customer relationship and provide exceptional customer experiences through solutions that enable communication across the channels consumers today prefer.” says Chris Koziol, Aspect president.

“I’d like to personally congratulate all our ACE award winners and all the Aspect customers who submitted entries.”

“These companies demonstrate how providing a best-in-class customer experience can positively impact business operations, agent experience and customer satisfaction.”