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A wide selection of easy to digest video content from Call Centre Helper.

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Top Tips to Optimize Occupancy and Utilization

Top Tips to Optimize Occupancy and Utilization

Defining a Customer Experience (CX) Code

Defining a Customer Experience (CX) Code

WFM Tools That Are Available

WFM Tools That Are Available

How to Use the Sandwich Technique for Customer Service

How to Use the Sandwich Technique for Customer Service

The Difference Between a Bot and a ChatBot

The Difference Between a Bot and a ChatBot

Examples of Customer Service Empathy Statements

Examples of Customer Service Empathy Statements

Using ChatGPT in Customer Service

Using ChatGPT in Customer Service

Understanding Speech Analytics

Understanding Speech Analytics

The Signs of Call Centre Agent Burnout

The Signs of Call Centre Agent Burnout

Examples of Tone of Voice in Action

Examples of Tone of Voice in Action

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports