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Customer Service Strategy

Looks at the strategic side of planning a contact centre for customer service, customer care or sales.

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Recent Articles Most Viewed Articles
Assurance Statements in Customer Service – With Examples

Assurance Statements in Customer Service – With…

A Beginner’s Guide to Balanced Scorecards

A Beginner’s Guide to Balanced Scorecards

20 Contact Centre Objectives

20 Contact Centre Objectives

Top 10 Smart Call Centre Goals

Top 10 Smart Call Centre Goals

Call Center Quality Assurance

Call Center Quality Assurance

How to Write a Successful Recruitment Strategy

How to Write a Successful Recruitment Strategy

Call Centre Quality Parameters: Creating the Ideal Scorecard and Metric

Call Centre Quality Parameters: Creating the Ideal…

How To Deal With Vulnerable Customers

How To Deal With Vulnerable Customers

Customer Service Apologies – Keeping Sorry Fresh and Sincere

Customer Service Apologies – Keeping Sorry Fresh…

Quality Parameters in Outbound Calls

Quality Parameters in Outbound Calls

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports