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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Five9 and ServiceNow Expand Partnership with New AI…
Five9 Launches AI Agents for Personalised Service
MiaRec Launches Enhanced Topic Analysis Features
Over Half of Contact Centre Interactions Still Rely on…
8×8 Expands Its Cloud Platform With AI Tools
NICE Launches AI-Powered Global Translator for Business
Calabrio Launches New AI-Powered QM Tools
Three Cities, Three Events, and Uncovering the Real…
Odigo Appoints Laurent Dechaux as New CEO
Puzzel CX Solutions Deliver 278% ROI
Zoom Contact Centre Introduces New Updates
Call & Contact Centre Expo 2024
NICE Has Launched CXone Mpower with AI Integration Updates
8×8 Expands AI Voice Support for Global Users
Puzzel Acquires Capturi to Boost AI-Powered CX
Talkdesk Integrates Agentic AI Across Entire Platform
The Evaluagent Contact Center Performance Summit 2024:…
Dialpad Acquires Surfboard to Boost WFM Capabilities
Zoomtopia 2024 – A New Era of Contact Centre…
Calabrio WFM Integrates with Microsoft Dynamics 365
Sabio, Avaya and Transcom Unveil AI Translation for…
MaxContact CEO Ben Booth Earns LDC Top 50 Spot
Hotel Chocolat Hits the Sweet Spot with injixo
CallMiner Unveils AI-Powered Efficiency Boost
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