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Latest News

A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Tendfor Updates Teams Platform With New Features

Tendfor Updates Teams Platform With New Features

Five9 Launches Next-Generation Voice AI Agents

Five9 Launches Next-Generation Voice AI Agents

Take Part in the 2025 WFM Benchmarking Survey 

Take Part in the 2025 WFM Benchmarking Survey 

Luware Opens US Office to Expand Global Presence

Luware Opens US Office to Expand Global Presence

MaxContact CEO Ben Booth Earns LDC Top 50 Spot

MaxContact CEO Ben Booth Earns LDC Top 50 Spot

Calabrio Launches Its Workforce Intelligence Solution at C3

Calabrio Launches Its Workforce Intelligence Solution at…

8×8 Introduces New Platform Capabilities

8×8 Introduces New Platform Capabilities

NICE Has Launched CXone Mpower with AI Integration Updates

NICE Has Launched CXone Mpower with AI Integration Updates

New CallMiner Research Highlights AI Governance Gap

New CallMiner Research Highlights AI Governance Gap

Content Guru Highlights AI Innovation at Next Contact Center Summit 2026

Content Guru Highlights AI Innovation at Next Contact…

8×8 Launches Retail Nationwide for UK Stores

8×8 Launches Retail Nationwide for UK Stores

8×8 Adds GPT Realtime 2 to AI Studio

8×8 Adds GPT Realtime 2 to AI Studio

Cirrus Named NiCE UK&I AI Partner of Year

Cirrus Named NiCE UK&I AI Partner of Year

Talkdesk Connects Advanced Dialer with Epic Integration

Talkdesk Connects Advanced Dialer with Epic Integration

UJET Marks 25 Straight Quarters as G2 Leader

UJET Marks 25 Straight Quarters as G2 Leader

Content Guru Exemplary Vendor in Six ISG Reports

Content Guru Exemplary Vendor in Six ISG Reports

Crescendo Launches New Total Outcome Guarantee

Crescendo Launches New Total Outcome Guarantee

Aspect and Cresta Partner to Enhance Contact Centre Performance

Aspect and Cresta Partner to Enhance Contact Centre…

New Report Reveals AI Needs Human Touch in CX

New Report Reveals AI Needs Human Touch in CX

Success for Sabio Clients at UK National Contact Centre Awards

Success for Sabio Clients at UK National Contact Centre…

Talkdesk & Epic Partner to Transform Healthcare Support

Talkdesk & Epic Partner to Transform Healthcare…

NICE Launches CXone Mpower. A Game-Changer for AI in CX?

NICE Launches CXone Mpower. A Game-Changer for AI in CX?

77% of CX Leaders Believe AI Is Crucial for Personalization

77% of CX Leaders Believe AI Is Crucial for…

8×8 Secures Gold at 2026 NY Product Design Awards for UX Excellence

8×8 Secures Gold at 2026 NY Product Design Awards…

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