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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
What Not to Miss at Customer Contact Week Las Vegas 2025
CallMiner Acquires VOCALLS to Expand Automation…
New Report Reveals AI Needs Human Touch in CX
Salesforce Has Acquired Informatica
New Report Suggests Agentic AI Will Handle 68% of…
Zoom Partners with Google to Power Next-Gen AI Tools
MaxContact Acquires Curious Thing’s Tech to Expand AI…
Jabra Launches Engage AI Complete for Smarter Calls
8×8 Becomes Gold Sponsor of CCMA Ireland for 2025
New Report Highlights Latest WFM Trends
Vonage Refreshes Startup Support with API Access
NICE Enters a Strategic Collaboration With AWS
Make 2025 the Year You Raise Your Industry Profile!
CallMiner Releases New Updates to its AI Assist Platform
NICE and ServiceNow Join Forces to Deliver an Integrated…
Zoom and ServiceNow Partner to Streamline Customer and…
Talkdesk Launches CX Solution for Small Businesses:…
Five9 and Salesforce Launch Unified CX Platform
8×8 Releases New Updates to Its Communications…
Cisco and ServiceNow Announce Partnership to Boost AI…
Calabrio Launches a Series of AI-Powered Enhancements to…
Avaya Has Introduced Its New Platform: Avaya Infinity
Smobi Partners With Vonage to Power RCS Messaging
Content Guru’s Global AI Vision Takes Centre Stage
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