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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Poly Launches New Bluetooth Headset Solution

Poly Launches New Bluetooth Headset Solution

Jabra Announces Its New Evolve2 Headset Range

Jabra Announces Its New Evolve2 Headset Range

Fraudsters Are Taking Advantage of the Coronavirus Panic

Fraudsters Are Taking Advantage of the Coronavirus Panic

Maintaining Service Quality Remotely: The Webinar Series On Demand Now

Maintaining Service Quality Remotely: The Webinar Series…

Sabio Acquires DVELP

Sabio Acquires DVELP

Vonage Announces Brand Revitalization

Vonage Announces Brand Revitalization

NICE Release Special Homeworking Solution in Response to COVID-19

NICE Release Special Homeworking Solution in Response to…

Vodafone Germany Adds WhatsApp to Their Contact Centre

Vodafone Germany Adds WhatsApp to Their Contact Centre

Business Systems Partners with Cloud9

Business Systems Partners with Cloud9

Ibotta Improves Remote Workforce Management and Engagement

Ibotta Improves Remote Workforce Management and Engagement

RingCental Offers Three Months of Its Cloud-Based Phone System for Free

RingCental Offers Three Months of Its Cloud-Based Phone…

NICE inContact Expands Support During Coronavirus Outbreak

NICE inContact Expands Support During Coronavirus Outbreak

Genesys Acquire nGUVU

Genesys Acquire nGUVU

VCC Live Raises $2.4 Million to Expand Services

VCC Live Raises $2.4 Million to Expand Services

Coronavirus Impacts International Telecoms in China and South Korea

Coronavirus Impacts International Telecoms in China and…

Genesys Cloud Now Available on AWS Marketplace

Genesys Cloud Now Available on AWS Marketplace

NICE Celebrates Gartner Magic Quadrant Results

NICE Celebrates Gartner Magic Quadrant Results

IPI and UK Youth Help Young People Build Bright Futures

IPI and UK Youth Help Young People Build Bright Futures

Calabrio Recognized in Gartner’s Magic Quadrant

Calabrio Recognized in Gartner’s Magic Quadrant

Talkdesk Makes Cloud Transformation Easier

Talkdesk Makes Cloud Transformation Easier

Swisscom Quadruples Customer Interactions in Just Six Months

Swisscom Quadruples Customer Interactions in Just Six…

Clarabridge Named a Leader in Customer Feedback Management

Clarabridge Named a Leader in Customer Feedback Management

IPI Implements AI Chatbot for Northern Ireland Water

IPI Implements AI Chatbot for Northern Ireland Water

Enghouse Interactive and MJ Flood Technology Announce Partnership

Enghouse Interactive and MJ Flood Technology Announce…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise