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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
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8×8 Partners With Virgin Media Business
Desford Support Group Use Freshworks Technology to Help…
EIMS Shifts to Remote Sales Engagement
Talkdesk CXTalent Reaches 10,000 in Just 10 days
Dermalogica Selects 8×8 to Power Its Customer…
EvaluAgent Releases New Team Engagement QA Features
Ion Solar Shifts to Remote Work in Two Hours
Activate Group Keeping UK’s Key Workers on the Road
British Businesses Lose Nearly £5 Billion Due to…
Enghouse Interactive Partners With Converse360
Case Study: EIMS Moves Its Global Sales Operation to…
Council Moves Entire Contact Centre to the Cloud for…
CallMiner Launch C.A.R.E. Assessment to Assess COVID-19…
IMImobile Helps Contact Centres With Remote Working
RingCentral Releases New Unified Desktop App
Case Study: How CQC Are Keeping Their Remote Teams Engaged
Genesys Supports Food4Heroes Charity
Al Rayan Bank Avoids Business Disruption During COVID-19
Vonage and Freshworks Announce Partnership
Vonage Releases a Unified Communications Solution
Webcam Woes Top List of COVID-19 Customer Complaints
Trust Business Partners and Koopid Announce Partnership
Freshworks Integrates With Slack
Video Communication Soars During COVID-19 Crisis
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What are you interested in?
How to Deal with That Awkward Agent
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8×8 Enters a Strategic Partnership With ULAP
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Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
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From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
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Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise