Genesys Cloud Integrates With Microsoft Teams

Vonage Launches Developer Champions Programme

Prudential Financial Implements AI Contact Centre…

Poly Release New Hybrid Working Report

Virtual Assistant ‘Arlo the Koala’ Wins Stevie Award

Take Part in a New Applied Customer Experience Course

RingCentral and Atos Expand Partnership

Jacada Announces Symphony as a Consulting Partner

Case Study: How MoneyGram Maintained CSAT During COVID-19

Noble Systems Wins Product of the Year Award

8×8 Expands Its Channel-First Programme

Genesys Cloud Supports CallPageboy in Improving Service…

Enghouse Releases Proteus Call Accounting Capability for…

Clarabridge Introduces Intelligent Scoring

Pet Insurer Strengthens Its Contact Centre Operations

Deutsche Telekom Implements a Voice Biometrics System

Domino’s Pizza Install a New Unified…

Talkdesk Leads G2 Summer 2020 Reports

Homeless Link Handles a 250% Increase in Calls

SITA Improves Customer Experience for Air Passengers…

Sabio Group Acquires Coverage Group in France

Sytel Releases Fully Blended Contact Centre Platform

NICE Named Market Share Leader

UK Healthcare Contact Centre Moves 2,000 Agents to the…