The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
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NICE inContact CXone Scores Well In New Forrester Report
Talkdesk Named as a Leader in Cloud Contact Centres
Aspect Announces General Availability of Aspect Via 20
Genesys Partner With Adobe
HyreCar Unify Their Contact Centre Solutions
Aspect Reveal Interesting Findings From New Contact…
Akixi Wins Best Analytics Platform Award
Vonage Expands Collaboration with Microsoft
RingCentral Feature in New Frost & Sullivan Report
Mobi Implement New Contact Centre Solutions
Nuance and Genesys Expand Partnership
Genesys Unveil New Contact Centre Multicloud Architecture
Business Systems Awarded Supplier Place on SPARK DPS
injixo Announce Their Upcoming Webinar Schedule
Five9 Introduce Their New Virtual Assistant
Poly’s Story: Moving to Remote Working
NICE inContact Named as a Leader in Cloud Contact Centres
Verint Wins Big at the 2020 Stevie Awards
Poly Discuss the Future of the “Workplace…
Talkdesk Wins Two UC Awards 2020
Kingspan Move to the Cloud
New Customer Experience Research Shows Digital Growth
Lifesize and Serenova Announce United Corporate Brand
Jacada Recognized in Gartner’s Magic Quadrant
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What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise