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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Quickline Communications and Makepositive Collaborate

Quickline Communications and Makepositive Collaborate

Odigo Named a Growth and Innovation Leader

Odigo Named a Growth and Innovation Leader

Playvox and Freshworks Partner to Revolutionize Workforce Management

Playvox and Freshworks Partner to Revolutionize…

Sabio Group Unveils New Brand and Website

Sabio Group Unveils New Brand and Website

Vonage Awarded G-Cloud 12 Framework Agreement

Vonage Awarded G-Cloud 12 Framework Agreement

8×8 Announces Experience Communications as a Service

8×8 Announces Experience Communications as a Service

Calabrio ONE is Now Listed on Genesys AppFoundry

Calabrio ONE is Now Listed on Genesys AppFoundry

Execs In The Know Releases the 2023 CX Leaders Trends & Insights: Consumer Edition Report

Execs In The Know Releases the 2023 CX Leaders Trends…

Diabolocom Acquires Phedone

Diabolocom Acquires Phedone

NICE Continue to Impress Judges in Digital Transformation

NICE Continue to Impress Judges in Digital Transformation

Case Study: DDC OS Dramatically Increased Planning Productivity

Case Study: DDC OS Dramatically Increased Planning…

ContactBabel Launches Latest Survey for 2025 Insights

ContactBabel Launches Latest Survey for 2025 Insights

Case Study: Tructyre Improved Service Level by 32% With Peopleware

Case Study: Tructyre Improved Service Level by 32% With…

Proximie Selects 8×8 Call and Video Quality Performance Monitoring

Proximie Selects 8×8 Call and Video Quality…

Jabra Launches Next-Gen Professional Speakerphones

Jabra Launches Next-Gen Professional Speakerphones

Case Study: Comdata’s Consistent Process Drives Performance

Case Study: Comdata’s Consistent Process Drives…

Research Explores Consumer Perceptions of Conversational AI

Research Explores Consumer Perceptions of Conversational…

Case Study: Mi Hub Improves Customer Journey

Case Study: Mi Hub Improves Customer Journey

CallMiner Advances Conversation Intelligence Platform

CallMiner Advances Conversation Intelligence Platform

MaxContact Empowers Resellers to Capture Booming CCaaS Market

MaxContact Empowers Resellers to Capture Booming CCaaS…

Sprinklr Upgrades Generative AI

Sprinklr Upgrades Generative AI

Scorebuddy Announces the Launch of Scorebuddy Coaching

Scorebuddy Announces the Launch of Scorebuddy Coaching

Case Study: Topaz Services Elevates Customer Experience with Zoom

Case Study: Topaz Services Elevates Customer Experience…

Building the Contact Centre of the Future

Building the Contact Centre of the Future

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Top Stories

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