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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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KMWorld Announce Their Top 100 Knowledge Management Companies

KMWorld Announce Their Top 100 Knowledge Management…

VoicePing Choses Vonage to Power VR Travel Experience

VoicePing Choses Vonage to Power VR Travel Experience

New Advanced Cloud Phone and Platform Capabilities

New Advanced Cloud Phone and Platform Capabilities

TestingRTC – Test WebRTC Connectivity and Quality

TestingRTC – Test WebRTC Connectivity and Quality

Case Study: Nielsen Sees 30% Improvement in Agent Wait Times

Case Study: Nielsen Sees 30% Improvement in Agent Wait…

Case Study: Empyrean Increases FCR by 20% With Level AI

Case Study: Empyrean Increases FCR by 20% With Level AI

Swinton Group Boosts Net Promoter Score by 11%

Swinton Group Boosts Net Promoter Score by 11%

Case Study: GGN Improves Workforce Planning

Case Study: GGN Improves Workforce Planning

Zoom Launches WEM Suite for Contact Centre Teams

Zoom Launches WEM Suite for Contact Centre Teams

Activate Group Keeping UK’s Key Workers on the Road

Activate Group Keeping UK’s Key Workers on the Road

Five9 Announces Partnership With Conn3ct

Five9 Announces Partnership With Conn3ct

Vonages Conversational Commerce Application Chosen by Razer

Vonages Conversational Commerce Application Chosen by…

3 New Genesys Cloud CX Satellite Regions Added

3 New Genesys Cloud CX Satellite Regions Added

Ushur Announces Amazon Connect Integration

Ushur Announces Amazon Connect Integration

Zoom for Government Offered Authorized Contact Centre Experience

Zoom for Government Offered Authorized Contact Centre…

CitNOW Moves to the Cloud

CitNOW Moves to the Cloud

Sabio Listed in The Sunday Times HSBC International Track 200

Sabio Listed in The Sunday Times HSBC International…

BDO Deploys 8×8 XCaaS

BDO Deploys 8×8 XCaaS

Upcoming Webinar: What Impact Will Brexit Have on the Contact Centre?

Upcoming Webinar: What Impact Will Brexit Have on the…

Hammer Google Dialogflow Transformer Added to Suite of Testing Solutions

Hammer Google Dialogflow Transformer Added to Suite of…

Webinar Replay: Navigate Your Contact Centre Budget in the New Year

Webinar Replay: Navigate Your Contact Centre Budget in…

Akixi Announces Growth Investment

Akixi Announces Growth Investment

Vonage Provides Integrated Solution for a Headset Company

Vonage Provides Integrated Solution for a Headset Company

Jabra Launches Next-Gen Professional Speakerphones

Jabra Launches Next-Gen Professional Speakerphones

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

23rd August 2026

Contact.io Conference

27th August 2026

Webinar: How to Improve Trust in Automated Quality Monitoring

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Upcoming Webinars

Webinar: How to Improve Trust in Automated Quality Monitoring

Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?