Industry News

17th November 2020

Webinar Replay: Navigate Your Contact Centre Budget in the New Year

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Written by Guest Author

With 2021 just around the corner, organizations are starting to plan annual budgets for the new year.

And while we continue to navigate the new normal — in the contact centre environment and beyond — now is a good time to review your annual budget and ensure successful customer engagement in the new year.

Join this Verint | Monet webinar and in just 30 minutes, you will discover:

Call centre expenses to consider as you build your 2021 budget.
Four ways a workforce management (WFM) solution plays a critical role in budget preparation.

Click here to watch the replay

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Guest Author

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