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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Foundever and CallMiner Earn IAOP 2023 Excellence Recognition

Foundever and CallMiner Earn IAOP 2023 Excellence…

Calabrio Continues Public Sector Momentum

Calabrio Continues Public Sector Momentum

NICE a Leader in destinationCRM’s 2023 Industry Leadership Awards

NICE a Leader in destinationCRM’s 2023 Industry…

Unleashing CX in Amsterdam – A Round-Up

Unleashing CX in Amsterdam – A Round-Up

New Zoom Experience Centre Designed to Immerse Customers

New Zoom Experience Centre Designed to Immerse Customers

Accelerate the Future of AI-Powered Experience Orchestration

Accelerate the Future of AI-Powered Experience…

MiaRec Platform Now Supports 98 Languages

MiaRec Platform Now Supports 98 Languages

Uniphore Demo Days Open for Registrations

Uniphore Demo Days Open for Registrations

NICE CXone Receives Future of Work Award

NICE CXone Receives Future of Work Award

8×8 Continues to Be Recognised for Innovation

8×8 Continues to Be Recognised for Innovation

New 8×8 Ballot It! Self-Service Offering Empowers Citizens

New 8×8 Ballot It! Self-Service Offering Empowers…

Banking Consumers Want Good CX as Much as £200 Switch Deal

Banking Consumers Want Good CX as Much as £200 Switch Deal

Baptist World Aid Chooses 8×8 to Deliver Superior Experiences

Baptist World Aid Chooses 8×8 to Deliver Superior…

The Retail Bulletin Today Announces the Set-Up of CX Industry Body, CX Alliance

The Retail Bulletin Today Announces the Set-Up of CX…

Workvivo by Zoom Named Preferred Migration Partner

Workvivo by Zoom Named Preferred Migration Partner

NICE Actimize Announces Line Up for ENGAGE 2024

NICE Actimize Announces Line Up for ENGAGE 2024

Infobip Introduces Signals

Infobip Introduces Signals

Award-Winning Solution Reduces Risk of Reputational Damage

Award-Winning Solution Reduces Risk of Reputational Damage

NECCA Appoints a New Head Judge

NECCA Appoints a New Head Judge

Cnect Wales Opens Customer Service Career Pathways

Cnect Wales Opens Customer Service Career Pathways

Case Study: Allianz Health Sees 489% ROI With Elephants Don’t Forget

Case Study: Allianz Health Sees 489% ROI With Elephants…

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