The Largest Online Community for Contact Centre Professionals
Home » Industry News » Page 49
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Jabra Engage AI Integrates With storm’s Sentiment Analysis
HP and Poly Solutions Deliver Enhanced Flexibility
Case Study: Chef Works Implemented PCI-Compliant Solution
Five9 Takes Remote Work to the Extreme
Loud and Clear: IVR Testing Tools
Research Shows That One Bad Experience Can Dilute Brand…
Curious Thing Using the Vonage Communications Platform
NICE 2022 Digital First Customer Experience Report
NICE CXone Achieves Perfect Satisfaction Scores
Case Study: Revolut Increases Call Success Rate to 99.7%…
Aspect Reveal Interesting Findings From New Contact…
Take Part in the New Continue & Begin Online…
3 Key Insights From DCG’s Digital Shift
Genesys Recognized as a Leader in Customer Journey…
HybrIT Partners With Enghouse Interactive
Sprinklr Launches More than 700 new Features
Case Study: LV= Reduced Complaints by 62% With Elephants…
Vonage Launches New Cloud Security Capabilities
Not All Communications APIs Are Created Equal
NICE and Cognizant Announce Strategic Partnership
Five9 Earns Metrigy MetriStar Top Provider Award
Aspect Software Celebrate 16 Years in India
Nuance Receive Plaudits for Their Virtual Assistant…
Scorebuddy Announces the Launch of Scorebuddy BI
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Are Your Team Leaders Too Busy Chasing Metrics?
Could Your Contact Centre Be Risking a Fine After 2nd August?
Is a Competency Framework Your Answer to Attrition?
Zoom Expands Revenue Accelerator With New AI Sales Features
UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings
Guide: White Paper Test Jo
Guide: How to Build a Virtual Agent Your Customer Will Want to Use
23rd August 2026
Contact.io Conference
27th August 2026
Webinar: How to Improve Trust in Automated Quality Monitoring
How Automated Call Handling Improves Contact Centre ROI
Knowledge Automation: What Other Vendors Won’t Tell You
Webinar: 10 New Tactics to Boost Your C-SAT
Webinar: Are You Wasting Your CX Data’s Potential?