IP Integration Launches TrustCall On-Demand

TCN Announces Integration Partnership With CallMiner

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Forum for Agent Engagement

Ethiopian Airlines Personalize Passenger Experiences

Case Study: Seasalt Cornwall Increased Service Level…

General Motors Implement New Performance Management…

Jabra Announces Its New Evolve2 Headset Range

Genesys Announces New Salesforce Integration

71% of UK Contact Centres Were NOT Fully Ready for…

Case Study: Pizza Hut Orders Up Better Customer Experience

Survey Reveals Link Between Accent and a Salesperson’s…

Call Centre Helper Wins Major Publishing Award

Genesys Integrates with Microsoft Office 365

What Are You Doing for Red Nose Day?

Double Success for Sensée at the 2021 Forum Awards

Net Promoter Score (NPS) is becoming less Important

Gaps Revealed in Business and Customer Perceptions of…

Talkdesk Helps Cabify Fuel Driver Engagement

Vodafone Germany Adds WhatsApp to Their Contact Centre

Case Study: GE Healthcare Reduce Their Contact Centre…

The Growth of ZOOM as a Contact Centre Technology Provider

Your Call Centre Forecast is Probably Missing this…

Sytel Announces Softdial Contact Center (SCC) Client