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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Zoom AI Companion Helps People Stay Connected on the Go
Case Study: How SupportZebra Cut Response Times by 75%
Case Study: Klarna Resolves Customer Questions 10 x…
Mitel Award PCI Pal with a Developer Partner Certification
Vonage Receives Salesforce Partner Innovation Award
New Salesforce Innovations Help Fuel Better CX
Contact Centre Competition – Rent-Free…
Simplyhealth Accelerates Healthcare Accessibility with…
Five9 Partners Lead with Outstanding Innovation
Case Study: Wokingham Council Lower Costs With Netcall
Aspect Release Their 5th Annual Consumer Index Report
Over 50% of Customer Interactions Come Through Digital…
Spark NZ Selects Calabrio
Calabrio Launches Health of the Contact Centre 2021 Report
Visionflex Chooses Vonage to Power Its Remote Services
New Enhancements to Rainbow Office
The Top Ten Takeaways From Calabrio Customer Connect (C3)
Sabio Group Strengthens Leadership Position
eBook Shares Three New Speech Analytics Strategies
Talkdesk Ranked #1 Overall for Global Contact Center Grid
HyreCar Unify Their Contact Centre Solutions
Case Study: Delta Dental Washington Implement a New…
Genesys Completes Acquisition of Bold360 from LogMeIn
Cognigy Increases Series B Funding
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Contact.io Conference
27th August 2026
Webinar: How to Improve Trust in Automated Quality Monitoring
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