The Largest Online Community for Contact Centre Professionals
Home » Industry News » Page 27
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Enghouse Interactive Partners With Converse360
Sensée Named Small/Medium Outsourced Contact Centre of…
Case Study: VCFSUK Achieves 94% User Engagement With…
Case Study: University Hospitals Sussex Reduces Wait…
CallMiner Expands Partnership With Cirrus
Unlocking the Strategic Value of QA Data With Scorebuddy…
Thrive and Genesys Partner to Help Counter the Employee…
Vonage Chosen to Enhance Customer Acquisition and…
NICE Unveils Robo-Ethical Framework
Talkdesk Ranked #1 in 16 G2 Summer Reports
Winners of 2024 UK National Contact Centre Awards…
Research Shows That Automation Can Improve Advisor…
8×8 Positioned as a Leader for the Eighth…
Talkdesk Wins Two UC Awards 2020
IT Naturally Moves to the Cloud in Just Five Days
Only 52% of Consumers Feel They’re Treated With Empathy
Jabra PanaCast 50 Now Available
NICE Introduces E-Request
VCC Live Receives PCI DSS Certification
London Borough of Hounslow has Deployed 8×8 XCaaS
HP Unlocks New Era of AI Experiences
8×8 Integrates New Video Capabilities Into Its…
Inbenta Announces the Launch of a Podcast Series
Business Leaders Are Lacking a Strategic Approach to…
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Are Your Team Leaders Too Busy Chasing Metrics?
Could Your Contact Centre Be Risking a Fine After 2nd August?
Is a Competency Framework Your Answer to Attrition?
Zoom Expands Revenue Accelerator With New AI Sales Features
UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings
Guide: White Paper Test Jo
Guide: How to Build a Virtual Agent Your Customer Will Want to Use
23rd August 2026
Contact.io Conference
27th August 2026
Webinar: How to Improve Trust in Automated Quality Monitoring
How Automated Call Handling Improves Contact Centre ROI
Knowledge Automation: What Other Vendors Won’t Tell You
Webinar: 10 New Tactics to Boost Your C-SAT
Webinar: Are You Wasting Your CX Data’s Potential?