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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Vonage Named a Leader in Aragon Research Globe 2021
Content Guru Optimizes Voice Channel Experiences
Case Study: MongoDB Creates Efficiency Through Scheduling
RingCentral Feature in New Frost & Sullivan Report
Calabrio Wins Innovation Awards
Case Study: Valda Energy’s Efficient Customer…
Case Study: Teleperformance Drives Agent Efficiency
COVID-19 Home Testing Kit Provider Deploys New Contact…
CXone Helps GWA Group Limited and RAC WA Transform…
8×8, Poly and ScanSource Team Up to Create a Cloud…
Jacada Announces Symphony as a Consulting Partner
Case Study: Managing the Customer Journey for Eaglemoss
IPI and UK Youth Help Young People Build Bright Futures
Talkdesk Releases Solutions for the “New…
NICE Launches Enlighten AI Routing
MiCloud Connect Named in RemoteTech Breakthrough Awards
Contact Centre Frontline Salaries Up by 11%
Five9 Awarded Verint 2022 EMEA Cloud Partner of the Year
CallMiner Recognises Customer Achievements With LISTEN…
CallMiner Named a Top 10 Contact Centre Technology Once…
Nominations Open: Talkdesk CX Innovators Awards 2023
Sabio Partners With UCL School of Management
8×8 Launches Free, Unlimited Video Meetings Solution
Maintaining Service Quality Remotely: The Webinar Series…
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23rd August 2026
Contact.io Conference
27th August 2026
Webinar: How to Improve Trust in Automated Quality Monitoring
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