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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Case Study: Medavie Blue Cross Decrease Call Escalations by 40%

Case Study: Medavie Blue Cross Decrease Call Escalations…

Aspect Announces Merger With Noble

Aspect Announces Merger With Noble

Voice for Microsoft Teams Hits Global Milestone

Voice for Microsoft Teams Hits Global Milestone

CallMiner Platform Combines With Microsoft Azure Speech to Text

CallMiner Platform Combines With Microsoft Azure Speech…

NICE inContact Partners with NEC Australia

NICE inContact Partners with NEC Australia

Case Study: Sutherland Improve Remote Performance Management

Case Study: Sutherland Improve Remote Performance…

8×8 Launches New Technology Partner Ecosystem

8×8 Launches New Technology Partner Ecosystem

Biometrics System Saved Enterprises Millions in Fraud in 2018

Biometrics System Saved Enterprises Millions in Fraud in…

Jabra Partner With Code Software

Jabra Partner With Code Software

Your Customer Service Is Trying Too Hard, and Not Where It Matters

Your Customer Service Is Trying Too Hard, and Not Where…

Case Study: Rachio Improves Accuracy to 99% With Crescendo

Case Study: Rachio Improves Accuracy to 99% With Crescendo

Leeds Council Implements Real-Time Customer Satisfaction Survey

Leeds Council Implements Real-Time Customer Satisfaction…

Nuance Announces Enhancements to Its Voice Biometrics System

Nuance Announces Enhancements to Its Voice Biometrics…

RingCentral Expands the Capabilities of Its Video Solution

RingCentral Expands the Capabilities of Its Video Solution

Geomant’s Solution Now Rated “Avaya Compliant”

Geomant’s Solution Now Rated “Avaya Compliant”

Pet Insurer Strengthens Its Contact Centre Operations

Pet Insurer Strengthens Its Contact Centre Operations

Talkdesk Leads the Industry in the G2 Report

Talkdesk Leads the Industry in the G2 Report

CallMiner Advances Conversation Analytics Platform

CallMiner Advances Conversation Analytics Platform

Case Study: Nucleus Achieved 96% Employee Engagement With Elephants Don’t Forget

Case Study: Nucleus Achieved 96% Employee Engagement…

Vonage Expands Collaboration with Microsoft

Vonage Expands Collaboration with Microsoft

InVision and EvaluAgent Announce Partnership

InVision and EvaluAgent Announce Partnership

Playvox Release Their On Demand Webinars

Playvox Release Their On Demand Webinars

NICE inContact Expands Support During Coronavirus Outbreak

NICE inContact Expands Support During Coronavirus Outbreak

Rectangle Health Makes Strides in Improving Customer Service Efficiency

Rectangle Health Makes Strides in Improving Customer…

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

23rd August 2026

Contact.io Conference

27th August 2026

Webinar: How to Improve Trust in Automated Quality Monitoring

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Upcoming Webinars

Webinar: How to Improve Trust in Automated Quality Monitoring

Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?