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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Thoma Bravo Acquires Calabrio

Thoma Bravo Acquires Calabrio

Novo Nordisk Chooses Vonage Contact Centre

Novo Nordisk Chooses Vonage Contact Centre

Genesys Debuts Forecasting and Scheduling Service

Genesys Debuts Forecasting and Scheduling Service

Next Webinars in the Series!

Next Webinars in the Series!

Clarabridge Announces Integration with Microsoft

Clarabridge Announces Integration with Microsoft

8×8 Wins Stevie Awards in 2023 American Business Awards

8×8 Wins Stevie Awards in 2023 American Business…

Research Reveals Industry Confidence in Artificial Intelligence

Research Reveals Industry Confidence in Artificial…

Talkdesk Community to Launch at Opentalk 2021

Talkdesk Community to Launch at Opentalk 2021

William Hill Partners With Aspect Software

William Hill Partners With Aspect Software

Genesys Announce New Google Integration

Genesys Announce New Google Integration

Nuance and Genesys Expand Partnership

Nuance and Genesys Expand Partnership

UK’s First National Contact Centre Day Confirmed

UK’s First National Contact Centre Day Confirmed

Nuance Communications Celebrate Stevie Award Wins

Nuance Communications Celebrate Stevie Award Wins

Doctolib Creates Innovative Telehealth Service

Doctolib Creates Innovative Telehealth Service

IQVIA Deploy an Auto-Attendant

IQVIA Deploy an Auto-Attendant

Case Study: Gaming Company Answers 90% of Chats in 10 Seconds

Case Study: Gaming Company Answers 90% of Chats in 10…

Water Company Implements a New Omnichannel Solution

Water Company Implements a New Omnichannel Solution

RAM Tracking Avoids Disruption During COVID-19 Crisis

RAM Tracking Avoids Disruption During COVID-19 Crisis

Case Study: Customer AI Helps Stockpile Achieve 350% ROI

Case Study: Customer AI Helps Stockpile Achieve 350% ROI

IP Integration Launches IPI Cloud AI

IP Integration Launches IPI Cloud AI

Case Study: A Major US Utility Company Saves $250K With Creovai

Case Study: A Major US Utility Company Saves $250K With…

Case Study: Bullhorn Transforms Contact Centre Operations and Improves CSAT Metrics

Case Study: Bullhorn Transforms Contact Centre…

Securitas Future-Proofs Emergency Response Services

Securitas Future-Proofs Emergency Response Services

NICE Release Special Homeworking Solution in Response to COVID-19

NICE Release Special Homeworking Solution in Response to…

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