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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Foehn Wins Genesys Award For “EMEA Cloud Partner of the Year”

Foehn Wins Genesys Award For “EMEA Cloud Partner…

Case Study: Marley Spoon Achieves 80% 5 Star Reviews With babelforce

Case Study: Marley Spoon Achieves 80% 5 Star Reviews…

Must-See Expert Webinar – How to Migrate From Excel to WFM

Must-See Expert Webinar – How to Migrate From…

Talkdesk Community to Launch at Opentalk 2021

Talkdesk Community to Launch at Opentalk 2021

Zendesk Accquires FutureSimple

Zendesk Accquires FutureSimple

Puzzel Acquires Logicalware Customer Engagement Platform

Puzzel Acquires Logicalware Customer Engagement Platform

NICE Announces CX Excellence Award Winners

NICE Announces CX Excellence Award Winners

Three Decades of Recognising Excellence in UK Contact Centres

Three Decades of Recognising Excellence in UK Contact…

Case Study: Marston Holdings Reduces AHT With MaxContact

Case Study: Marston Holdings Reduces AHT With MaxContact

RAM Tracking Avoids Disruption During COVID-19 Crisis

RAM Tracking Avoids Disruption During COVID-19 Crisis

Sabio Group Acquires Anana

Sabio Group Acquires Anana

Vodafone and RingCentral Launch New Communications Platform

Vodafone and RingCentral Launch New Communications…

Genesys Introduces AI Experience

Genesys Introduces AI Experience

Mindful Chef Upgrades Its Contact Centre Technology

Mindful Chef Upgrades Its Contact Centre Technology

Two Giants Meet – Zoom and Avaya Join Forces

Two Giants Meet – Zoom and Avaya Join Forces

Sparkhound Provides Client Support 24/7 With 8×8 Contact Center

Sparkhound Provides Client Support 24/7 With 8×8…

Case Study: Puregym Achieves a 300% Increase in Call Deflection With Genesys

Case Study: Puregym Achieves a 300% Increase in Call…

IP Integration Launches IPI Cloud AI

IP Integration Launches IPI Cloud AI

CallMiner Releases Eureka Coach

CallMiner Releases Eureka Coach

Calabrio Releases Its Latest Analytics Suite

Calabrio Releases Its Latest Analytics Suite

Case Study: Dunelm Improves CSAT By 10% With Vonage

Case Study: Dunelm Improves CSAT By 10% With Vonage

Water Company Implements a New Omnichannel Solution

Water Company Implements a New Omnichannel Solution

Congratulations to Our LISTEN 2021 Award Winners!

Congratulations to Our LISTEN 2021 Award Winners!

Case Study: OOWV Boosts Efficiency by 40% With babelforce

Case Study: OOWV Boosts Efficiency by 40% With babelforce

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