The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
NICE Wins Its Largest Ever CXone Deal
Pluxee Successfully Transforms CX
Consumers Still Divided on Positivity of AI in Customer…
Research Reveals Concerns About AI Deployment
Five9 Wins Workforce Innovation Award
New Zoom Experience Centre Designed to Immerse Customers
Talkdesk Wins Cloud-Based CX Solution of the Year
Five9 and Salesforce Integrate for Hyper-Personalized CX
Microsoft Launches Stand Alone CCaaS Solution –…
Cnect Wales Opens Customer Service Career Pathways
Zoom for Government Offered Authorized Contact Centre…
Talkdesk Report Reveals AI Fuels Improved Experiences…
CallMiner Launches the CallMiner App Marketplace
Calabrio Continues Public Sector Momentum
Zoom Contact Center Announces New Government Authorization
Talkdesk Unveils New GenAI Capabilities to Eliminate Bad…
NICE Drives Organizations to Effectively Manage Entire…
Immerse Yourself With Intelligent Meeting Solutions From…
Talkdesk and Cognizant Team Up to Accelerate AI-Powered CX
Talkdesk Announces Sponsorship of CCW Las Vegas 2024
New 8×8 Ballot It! Self-Service Offering Empowers…
NICE Actimize Announces Line Up for ENGAGE 2024
Morgan Freeman Outranks Taylor Swift as Most Desired…
Sprinklr Named a Leader in the 2024 Gartner Magic Quadrant
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Are Your Team Leaders Too Busy Chasing Metrics?
Could Your Contact Centre Be Risking a Fine After 2nd August?
Is a Competency Framework Your Answer to Attrition?
Zoom Expands Revenue Accelerator With New AI Sales Features
UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings
Guide: White Paper Test Jo
Guide: How to Build a Virtual Agent Your Customer Will Want to Use
4th August 2026
Ai4 2026
23rd August 2026
Contact.io Conference
How Automated Call Handling Improves Contact Centre ROI
Knowledge Automation: What Other Vendors Won’t Tell You
Webinar: How to Improve Trust in Automated Quality Monitoring
Webinar: 10 New Tactics to Boost Your C-SAT
Webinar: Are You Wasting Your CX Data’s Potential?