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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
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Calabrio Announce CX Partnership Down Under
Evaluagent Continues Winning Streak
NICE Named a Leader for Conversational AI
Uniphore Teams Up With Pioneer in Communication Recording
NICE Recognized for Innovative Copilot Capabilities
Jabra Enhances Microsoft Teams BYOD Experience
CallMiner Leads the Way in Speech Analytics
New GenAI Interaction Summary Reduces After-Call Work
AI Innovation Drives Personalized Employee Augmentation
CallMiner Accelerates Delivery of Generative AI…
NICE Unveils Enlighten XM to Hyper-Personalize Customer…
HP | Poly Keeps People at the Forefront of Virtual…
Talkdesk and Verint Expand Partnership to Increase CX…
Generative AI Revolutionizing Customer Experience
New Salesforce Innovations Help Fuel Better CX
Five9 Launches Click-and-Customize Generative AI for the…
Sprinklr Adds BT Group to Customer Portfolio
Zoom’s Collaboration Platform Reimagines Teamwork
HP Unveils Industry’s Largest Portfolio of AI PCs
Two Giants Meet – Zoom and Avaya Join Forces
Uniphore Unveils Enhanced Interaction Analytics Solution
NICE Enlighten AutoSummary Wins 2024 BIG Innovation Award
Case Study: EDF Empowers Its Energy Customers
NECCA Appoints a New Head Judge
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What are you interested in?
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8×8 Enters a Strategic Partnership With ULAP
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Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise