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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Swisscom and Genesys Team Up For Next-Gen CX and Sustainability

Swisscom and Genesys Team Up For Next-Gen CX and…

Case Study: Lifeplus Boosts CSAT to 94.8%

Case Study: Lifeplus Boosts CSAT to 94.8%

Accelerate the Future of AI-Powered Experience Orchestration

Accelerate the Future of AI-Powered Experience…

Zendesk, AWS & Anthropic Combine to Deliver AI-Powered CX

Zendesk, AWS & Anthropic Combine to Deliver…

New AI-Driven Bot Analytics to Enhance Quality Management

New AI-Driven Bot Analytics to Enhance Quality Management

8×8 Launches Operator Connect

8×8 Launches Operator Connect

Evaluagent Takes Bronze in Stevie Awards

Evaluagent Takes Bronze in Stevie Awards

Zoom Workplace Makes It Easier to Connect

Zoom Workplace Makes It Easier to Connect

Case Study: Royal Borough of Kingston Council Revolutionizes Citizen Experience

Case Study: Royal Borough of Kingston Council…

Evaluagent and Assembled Unite to Boost Employee Engagement

Evaluagent and Assembled Unite to Boost Employee…

LSU Athletics Transforms Social Media Strategy with Sprinklr

LSU Athletics Transforms Social Media Strategy with…

Latest Enhancements Equip Agents to Deliver Timely Resolutions

Latest Enhancements Equip Agents to Deliver Timely…

Many Failing to Use CRM to Full Potential

Many Failing to Use CRM to Full Potential

Evaluagent Ranks in Flexa100 List

Evaluagent Ranks in Flexa100 List

MaxContact Revamp Contact Hub

MaxContact Revamp Contact Hub

MiaRec Pioneers Prompt Customization and Testing

MiaRec Pioneers Prompt Customization and Testing

Case Study: DDC OS Dramatically Increased Planning Productivity

Case Study: DDC OS Dramatically Increased Planning…

Cnect Wales Celebrates 20 Years in Business

Cnect Wales Celebrates 20 Years in Business

Odigo Unleashes the Power of AI for Exceptional CX Journeys

Odigo Unleashes the Power of AI for Exceptional CX…

New Agent Co-Pilot Improves Speed and Quality of Interactions

New Agent Co-Pilot Improves Speed and Quality of…

NICE CXone Receives Future of Work Award

NICE CXone Receives Future of Work Award

Genesys Advancing a New Era of Experience Delivery

Genesys Advancing a New Era of Experience Delivery

Uniphore Continues Partnership Push

Uniphore Continues Partnership Push

NICE Recognised as Pioneers in Process Automation

NICE Recognised as Pioneers in Process Automation

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Top Stories

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