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Archived Content

A selection of stories from the archives of call centre helper

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Managing Difficult Customer Situations Workshop

Managing Difficult Customer Situations Workshop

CX Management & CCXP Exam Preparation Workshop

CX Management & CCXP Exam Preparation Workshop

IPI and Genesys Win an Award for Their Partnership

IPI and Genesys Win an Award for Their Partnership

Clarabridge Celebrates Customer Achievements in 2020

Clarabridge Celebrates Customer Achievements in 2020

Announcing the Launch of Genesys Digital

Announcing the Launch of Genesys Digital

Sensée Announces 200 New UK Work-at-Home Contact Centre Jobs

Sensée Announces 200 New UK Work-at-Home Contact Centre…

Best Practices for Voice Transcriptions in the Contact Centre

Best Practices for Voice Transcriptions in the Contact…

8×8 Partners With Six Degrees

8×8 Partners With Six Degrees

Customer Contact West

Customer Contact West

Customer Contact Europe

Customer Contact Europe

Customer Contact Virtual

Customer Contact Virtual

CX Asia Week 2021

CX Asia Week 2021

Customer Contact Week

Customer Contact Week

Customer Contact Week Europe Winter 2021

Customer Contact Week Europe Winter 2021

Customer Contact Week at Home

Customer Contact Week at Home

ICMI Contact Center Expo

ICMI Contact Center Expo

ICMI Contact Center Expo – Digital Event

ICMI Contact Center Expo – Digital Event

Case Study: How Flogas Improved Contact Centre Efficiency

Case Study: How Flogas Improved Contact Centre Efficiency

Computer Equipment Rental: Advantages and Disadvantages

Computer Equipment Rental: Advantages and Disadvantages

RingCentral UK Joins The Big Xmas Sleepout

RingCentral UK Joins The Big Xmas Sleepout

Contact Centre & Customer Services Summit

Contact Centre & Customer Services Summit

Does Brexit Mean CXit?

Does Brexit Mean CXit?

Maintel Launches Secure Homeworker

Maintel Launches Secure Homeworker

Engage20

Engage20

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise