Are Your Customers Lost in the Multichannel Maze?

280

Written by Megan Jones

Take part in this short multichannel survey to win £250 of M&S vouchers.

EvaluAgent want to know if your organisation is making it easy for customers to do business with you.

How many companies truly understand why they are adding channels to their contact centre operation?
How many know what impact this is having on customer engagement and satisfaction?

Want to find out how your multichannel contact centre maturity compares to your peers?

Take this short anonymous survey to obtain an instant score and a chance to win £250 of M&S vouchers.

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn