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7th February 2017
IP Integration, a leading provider of customer engagement solutions, has been awarded the prestigious Avaya 2016 Strategic Win Award for the Asia region.
IP Integration was responsible for securing and fulfilling a major installation of Avaya’s contact centre solution for ESL, the international gaming organisation.
Combining the Avaya solution with a selection of its own complementary tools, IP Integration specified and managed the highly complex roll-out. This not only augments and extracts value from ESL’s existing back-end platforms but also provides the company with a sophisticated omnichannel contact solution with full personalisation attributes to enhance the experience of its customers.
Dave Glasgow, Sales Director at IP Integration (left), and Ritchie Butters, Account Director at IP Integration, with the Avaya award.
For more information visit www.ipintegration.com
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
