The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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12th December 2016
A guide for contact centre professionals who want to empower staff and improve business efficiency through quality monitoring.
This guide will explore various aspects of the quality process, from setting up evaluation forms to delivering effective feedback regarding agent performance.
White Paper written by: EvaluAgent
Click here to download the White Paper
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
