The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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1st September 2016
Customer service in the contact centre is changing, with the focus now being about the customer experience and all the touchpoints of customer contact.
This guide will show you how you can achieve ‘best-in-class’ customer service and gain the funding to support it.
White Paper written by: Bright
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
