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Written by Megan Jones

Voting for our “Top 10 Contact Centre Technology” awards closes at midnight on Thursday 28th July.

Back by popular demand, the awards give recognition to the best products on the market, and help contact centre managers make informed decisions about the technologies they invest in.

As our awards are voted for by our readers, the results are impartial and provide an accurate picture of the best products out there.

The last awards in 2014 were won by mplsystems. Datasquirt won in the 2011 awards and were purchased by LiveOps soon after, and RightNow Technologies won in the 2009 awards and were subsequently purchased by Oracle.

But it is down to you to decide which product will win in 2016.

Here are the basic voting rules:

  • You cannot vote if you are an employee or a distributor or an investor or have any other financial interest in the product.
  • You can alert your customer base.
  • All invalid votes will be discounted.
  • Voting closes at midnight on Thursday 28th July.
  • The winning product will be announced in early September 2016.

Voting has now closed

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

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