Survey – What Are European Contact Centres Doing in 2016?

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For the first time, ContactBabel are researching the contact centre industries of mainland Europe and Ireland.

If your (non-UK) European contact centre has 10 or more agent positions, you can take part in Europe’s largest customer contact research programme.

The ‘European Contact Centre Decision-Makers’ Guide’ will cover all elements of customer contact, such as performance metrics, omnichannel, customer satisfaction, salaries, HR issues, technology and strategy.

Respondents to the survey will receive an early copy of the final report, free of charge, by participating in the online, 100% confidential research programme. Findings will be made exclusively available to participants in late Q2, before the report’s official launch.

You will also receive a bonus report, ‘The 2016 European Contact Centre HR & Operational Benchmarking Report’ – giving in-depth details about salaries, absence, attrition and performance benchmarking, segmented by vertical market and contact centre size. This report costs £300 (€400) to companies who don’t take part in the research.

The survey is available in English, French and German, and the deadline for completing the survey is Friday 8th April 2016.

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

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