New Cloud Report Available

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The second edition of ContactBabel’s cloud report is available for download.

ContactBabel’s definitive 2012 “Inner Circle Guide to Cloud-based Contact Center Solutions” was read by over 1,200 global organisations, employing more than 1.3m contact centre agents.

The updated and expanded 2nd edition of the Cloud report is available for free download – featuring:

Objective assessments of cloud drivers & inhibitors (including Financial, Flexibility, Functionality, Security, Control, Integration, Performance & Reliability)
Who’s using cloud, and how has it changed since 2012?
Best fit for cloud (contact centre sizes, business activity and vertical markets)
Usage in 2015 – which functionality is being used in the cloud today?
ROI, TCO, timescales & pricing
Choosing a vendor
In-depth responses to end-users’ questions to vendors about the reality of using cloud
Getting the quickest win
Results from using cloud
Market landscape and vendor community.

The report is aimed at decision-makers and influencers that need an objective view of cloud solutions.

Click here to download “The Inner Circle Guide to Cloud-based Contact Center Solutions” – free of charge.

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn