Survey – What Should Be Done About Nuisance Calls?

Share your thoughts about nuisance calls and help Ofcom make informed decisions based on the views of the contact centre industry.

The UK communications regulator is running an anonymous survey of the contact centre industry to establish:

• The costs and benefits to businesses of complying with regulatory policy
• The key drivers of silent or abandoned calls
• Whether any changes to their policy may help reduce the likelihood of silent or abandoned calls being made, and the level of harm they cause
• Other industry developments which may be relevant

They want to gather as much information as possible to ensure that its policy takes into account the real workings and capabilities of the contact centre industry.

The survey will run until 8th May 2015.

ContactBabel will be gathering the information on the regulator’s behalf.

All the responses will be anonymised before being made available to Ofcom.

In addition, any published report based on this research will only contain information that is anonymised and in aggregated form.