Social Customer Service 2015

THE DATE: 30th April – 1st of May

THE LOCATION: 1 America Square, 17 Crosswall, London, EC3N 2LB

THE DESCRIPTION: Social Customer Service Summit 2015 is a two-day conference and workshop that will explore the convergence of social and digital customer service, as brands continue to integrate and consolidate service channels in an effort to streamline processes and enhance customer experience. In addition to this, we’ll be exploring:

– Innovation in social customer service: with insights from 14 leading brands
– How to develop your social/digital customer ‘hub’
– Smart strategies for banking and other highly regulated industries
– Best practice for implementing successful customer communities
– Techniques for measuring and evaluating social customer service

Our speakers include:

– Chris Geddes, Director at Microsoft
– Nicola Millard, Customer Experience Futurologist at BT
– Sharon Reeves, Director of eService at BSkyB
– Martha Roberts, Head of CS Communication at Royal Mail

On the 2nd day join Martin-Hill Wilson for this uniquely rewarding 1-day Master-class which leads participants through the process of planning a multi-departmental social customer hub.

Hashtag: #SCSS15

THE ORGANISERS: Our Social Times