Less Than Half of Contact Centres Use Noise Cancelling Headphones

A bar graph showing the answers to the question "Which headsets do you use?" with the answers of 34%-one ear, 69%-two ear, 43%-noise cancelling, 69%-corded, 14% wireless

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Modern developments in headset technology are yet to make a big impact in the contact centre world, according to our poll. As you can see below, only 43% of contact centers use noise canceling headsets, whilst a meager 14% have implemented wireless technology.

Poll – “Which headsets do you use?” – answers

One Ear (Monaural) – 34%
Two Ears (Binaural) – 69%
Noise Cancelling – 43%
Wireless – 14%
Corded – 69%

(Multiple answers were allowed during this poll, so the total does not add up to 100%.)

Source: Call Centre Helper webinar poll How to reduce background noise in the contact centre Sample size – 59 Date: June 2014

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Less Than Half of Contact Centres Use Noise Cancelling Headphones

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