eBook – The Dos and Don’ts of Web Chat

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Moxie Software have released an eBook called ‘The Dos and Don’ts of Web Chat’.

Web chat is growing quickly as a favoured communication channel for customer service and sales. But if it isn’t implemented correctly, failure is just about guaranteed.

This eBook, written by Johan Jacobs, is broken into the following key sections:

Best Practice #1: Commit or Skip
Best Practice #2: Run Multiple Sessions from Day One
Best Practice #3: Never Make a Call Center Responsible for Web Chat
Best Practice #4: Tightly Couple Knowledge Management with Web Chat

Click here to download the eBook.

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn

eBook – The Dos and Don’ts of Web Chat

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