The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
Close
2nd April 2014
Are you measuring the right things in your contact centre? What are the best metrics to use?
In this interactive webinar we look at the best measurements to use in the contact centre.
We will cover the whole gamut from productivity and quality to customer and employee satisfaction.
This webinar was brought to you by Call Centre Helper and is sponsored by IFS
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
Connect with Jo on LinkedIn
Read more by Jo Robinson
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
Close
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
