The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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11th September 2013
Moxie Software has released a new eBook called “CRM Strategies for the Social Customer”.
The introduction of social media, dubbed the ‘communications revolution’, has turned the top-down, business–customer relationship on its head. This has resulted in companies losing control over when and how they communicate with their customer base.
This eBook explains the nature of the ‘social customer’ and the changes that the ‘communications revolution’ has brought with it. It also shows you how you can adapt to these changes and develop your own Social CRM Strategy.
Click here to download the eBook
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
