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3rd July 2013
Oracle are conducting a customer experience survey which will show how your customer experience compares with similar companies.
The report can help you discover if your company’s customer experience is lagging or leading the competition.
To take part in the survey, you just need to answer 10 multiple-choice questions. In return you will receive a personalised report that contains:
Your CX Initiatives Ratings
Your company’s overall and detailed CX domain ratings
How You Compare to Your Competitors and Peers
Find out if your CX initiative is leading or lagging
Click on the link – Oracle Customer Experience Benchmarking Tool
Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.
He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.
He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."
Connect with Jonty on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
