The Professional Planning Forum and Nexidia form strategic alliance

The companies have joined forces to provide education through the use of customer interaction analytics solutions.

The Planning Forum and Nexidia will first come together to provide a series of six one-day interactive training workshops. These will provide insights into how an interaction analytics solution can deliver business benefit and the steps that are needed to achieve this goal. Workshop participants will gain hands-on experience with a new interactive training system provided by Nexidia.

Jonathan Wax, Vice President EMEA, Nexidia corroborates: “We are overjoyed to be working with the Professional Planning Forum in this series of valuable training workshops aimed to educate organisations on how interaction analytics can help a business gain valuable insight that they never thought possible. It is essential to educate the market on best practice and guide organisations on how to take full advantage of the resources available.”

The Planning Forum are also working closely with the Performance & Quality best practice campaign, which aims to bring next-generation thinking into the workplace. Supported and sponsored by Nexidia, this campaign, spearheaded by Martin Hill Wilson, CEO of Brainfood Consulting, has already generated a volume of rich content and experiences. Results from a first stage of research reveal that less than half of contact centre leaders believe that current approaches to conducting performance and quality in their organisations is an effective way of capturing performance insights.

By joining forces with the well-established training programmes in the Professional Planning Forum, the two organisations are looking to provide a stream of support for best practice in performance, quality and analytics.