White Paper: Sentiment Measuring and Analysing Emotion in Customer and Agent Interactions

Nice nexidia sentiment analystics whitepaper

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Download this white paper to learn what AI sentiment analytics is doing today to revolutionize quality management, process, and product improvements, and read on to understand how AI sentiment analytics is just the first of many AI tools that accelerate time-to-insight and improved customer understanding.

White Paper written by: NICE Nexidia

Click here to download your copy of the White Paper.

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Robyn Coppell

Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.

She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.

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White Paper: Sentiment Measuring and Analysing Emotion in Customer and Agent Interactions

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