Tone of Voice Has a Big Impact on Service – 99% of Industry Professionals

What impact does tone of voice have on the service you deliver?

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Combining those that answered “very important” and “important” in our poll, 99% of contact centre professionals believe that tone of voice does have a big impact on the service that you deliver.

The one percent that chose otherwise, believed that it only had a moderate impact of the levels of service delivered, with not one of our participants saying that it was “not important” or that they were “not sure”.

Poll – “What impact does tone of voice have on the service you deliver?” – answers

Very important – 83%
Important – 16%
Moderate – 1%
Not important – 0%
Not sure – 0%

Source: Call Centre Helper webinar: Make an Impact with your Voice Sample size – 140 Date: May 2012

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Tone of Voice Has a Big Impact on Service – 99% of Industry Professionals

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