Cable operator selects new customer service technology

Ziggo, the largest cable operator in the Netherlands has selected Jacada as their customer service enterprise software solution provider.

Ziggo serves around 2.9 million households, with internet customers, digital television and telephony subscribers.  Over the multiple-year agreement, Jacada will provide Ziggo with solutions to integrate and automate vital applications, enabling Ziggo customer service agents to easily navigate through customer data.

Jacada solutions optimise contact centre interactions and provide automation to customer service processes, two important functions in the telecommunications industry.

“We are excited to join Ziggo in their mission to give customers the easiest and most pleasurable experience in the field of information, communication, and entertainment in this constantly changing world.” states Gal Kimel, Jacada’s VP & Managing Director EMEA & APAC.

“Ziggo’s commitment to the customer experience aligns perfectly with Jacada’s vision of simplifying the customer experience. We look forward to being an asset to their continued success in delivering positive customer interactions.”