When Only a Human Will Do – Webinar

Date: 29 May 2025, 11:30 AM BST

Location: Virtual

In an era of AI and automation, some conversations still demand a human touch.

Whether you’re managing claims, handling complaints, or supporting vulnerable customers, your inbound strategy needs to empower real people – not replace them.

Join the MaxContact team for a practical session on designing inbound contact flows for complex customer needs.

They’ll explore what it takes to deliver exceptional service at scale – while keeping things personal.

In This Session, You’ll Learn How To:

• Structure inbound queues to support multiple teams and priorities
• Route calls smartly and manage overflow without compromising experience
• Use light-touch scripts and reminders to boost consistency without sounding robotic
• Deliver live updates and team comms via pop-ups and tickers
• Improve visibility with queue-level insights, SLAs and reporting that work for you

Reviewed by: Robyn Coppell