NICE Announces a Strategic Partnership With Deloitte Digital

NICE has announced a strategic partnership with Deloitte Digital aimed at improving customer service through AI and automation.

The collaboration combines NICE’s CXone Mpower platform and Deloitte Digital’s industry expertise.

Barry Cooper, President of the CX Division, NICE, said, “Teaming up with Deloitte Digital highlights our focus to help ensure a seamless and personalized customer service experience.”

This alliance offers businesses solutions to improve productivity and deliver more personalised, proactive customer interactions. With brand-specific controls, organisations can tailor their service workflows to meet unique needs.

By combining strategy, implementation, and ongoing support, NICE and Deloitte Digital aim to help businesses enhance their customer service experience through advanced technology.

Stephanie Arnette, Ecosystems & Alliances leader, Deloitte Digital, and principal, Deloitte Consulting LLP, said, “This collaboration with NICE showcases the commitment we are making to help clients improve their customer experience with cost-effective solutions. In turn, our collaboration will allow our clients to develop more meaningful interactions each step of the way with their customers.”

Reviewed by: Jo Robinson