Expert Insights

What Is Work at Home (WaH)?

Published On: 6th Aug 2026 07:00

WaH stands for work at home. It is popular for both contact centres and BPO as a way of increasing flexibility.

The trend increased dramatically during the Coronavirus pandemic.

It is well-suited to split shifts where staff can work during both the morning and afternoon peak periods with a long gap over the lunchtime period. This is often impractical if you have to drive to the office twice a day.

A number of call centres and BPOs employ hybrid working where staff spend three days WaH and two days in the office.

Reviewed by: Rachael Trickey

What Is Work at Home (WaH)?

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