Managing Health and Wellbeing in a Hybrid Working Contact Centre

Time: 12:00 pm – 1:00 pm

As part of the CCMA Hybrid Series, this online seminar will look at the strategies, measures and tools that organisations should consider to better manage health and wellbeing in hybrid contact centres.

Hosted by Leigh Hopwood, CCMA’s CEO, the event will feature:

Steve Mosser: Sensée’s Founder, and CEO and CIO of Cloudworks

Abigail Hirshman: Director Workplace Programmes (Mental Health and Wellbeing), The Charlie Waller Trust. A leading consultant in mental health & wellbeing at work, and former Head of Workplace Mental Health and Well Being at ACAS.

Abigail and Steve will be discussing:

• How mental health and wellbeing issues experienced amongst homeworkers are often different to those experienced by office workers – and must be handled accordingly
• The importance of creating Digital Workplaces for hybrid and homeworking communities that mirror the communications processes and resources that people have come to expect from office-based working
• The vital role of the Team Leader in monitoring and dealing with mental health and wellbeing issues amongst frontline workers
• Why flexible working and work-life balance are crucial to better health and wellbeing, and therefore to the success of home and hybrid initiatives.