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The Best De-Escalation Techniques
Majority of UK Businesses Still Ill-Equipped for a…
Technology to Make Managing a Contact Centre Easier
What Is the True Value of Agency?
How Will a Potential Recession Impact Flexible Working?
How to Build Flexible Schedules in the Contact Centre
Tools and Techniques to Boost Advisor Productivity
Sensée Is Featured on the CX Podcasts
Flexible Work to Be a UK Right From Day One
Sensée’s LiveDesk Available Through the G-Cloud 13…
Contact Centre Predictions for 2023
Sensée and Bupa Homeworking Team Scoops Outsourcing Prize
The Key Steps to Customer Engagement Transformation
Do New Hybrid Work Policies Meet Requirements?
How to Avoid Employee Burnout
Sensée Achieves Disability Confident Level 2 Employer…
Building a Customer Experience Audit
Sensée Wins Creative Campaign Award
Why Is Omnichannel Customer Service Important?
Will Higher Energy Bills Have An Impact On Where We Work?
26 Best Practices for a Customer Service Knowledge Base
Corporate Culture Is More Than Just Time Spent At The…
Will UK Housing and House Prices Adapt to a World of…
How to Safely Lower Average Handling Time
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What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise