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22nd July 2019
Title: How Technology Is Transforming the Role of the Customer Contact Agent
In this white paper, we explore how chatbot technology is changing the customer service agent and, with insight from the CCW Market Study and Dr Nicola Millard, reveal how industry leaders are preparing for the next stage of this digital journey.
White Paper written by: IQPC
Click here to download your copy of the White Paper
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
